Shaun Damron
@biggerbetternow.com

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What Matters Most

Being part of an internet based organization where my creativity, experience, and eagerness to learn will be rewarded with a position that offers an environment of growth and a reciprocal exchange of ideas.

Strengths

Flexible and open to new ideas. Able to prioritize multiple tasks. Strong organizational and communication skills. Extensive Customer service background. Able to set and meet deadlines consistently. Able to creatively seek out quick resolutions. Able to admit I don't know everything.

Professional History

11/99-6/01PeopleTRENDS NetworksSan Francisco, CA
Jr. HTML Programmer
  • Worked directly under the Artistic Director, from conception, to launch of several different web sites
  • Produced flowcharts and developed file naming conventions.
  • Main buildmaster responsible for all HTML
  • Image optimization, site maintenance and updates.
5/96-7/99Transamerica HomeFirst Inc.San Francisco, CA
Loan Servicing Supervisor
  • Created and documented procedures for servicing all loans in portfolio. Worked with other department mangers to develop guidelines for inter-departmental procedures.
  • Worked closely with IS team to develop, implement and, troubleshoot tracking systems and user interfaces necessary for loan servicing department.
  • Delegated, prioritized, and monitored daily tasks for four-member loan servicing team.
  • Resolved customer issues referred to me.
Telemarketing/ Rep Shift Supervisor
  • High volume telemarketing for follow-up on customer requested marketing and educational materials.
  • Interviewed, hired, and trained new telemarketing reps.
  • Worked with marketing management team to set performance goals. Monitor daily reports to determine if goals are being met.
  • Created and implemented incentive programs to help achieve these goals.
  • Booked appointments for outside sales reps and managed their appointment schedules.
1994 - 1997Herbst Theatre, War MemorialSan Francisco, CA
Asst. House Manager
  • Organized, oriented, and assigned volunteer usher staff. Coordinated with various staff for tenant needs and concerns. Ensure that concerns and requests are met in a timely and efficient manner for up to 950 audience members.
1992 - 1995The Sharper ImageSan Francisco, CA
Customer Service/Telesales Rep
  • Heavy telephone interaction with customers, placed orders and ensured customer satisfaction.
  • Edited and updated Telemarketing Training Manual.
  • Conducted training classses for new and seasonal telesales reps.
  • Statistically ranked first in Customer Service Department for fiscal year 1994.
  • Received President's Club Award in 1993 and 1994 for Outstanding Telephone Sales.
Education

  • High School Graduate
  • Gradated Fall 2001 San Francisco State University College of Extended Learning Certificate in Web Design and Technology
  • Teachers Assistant Intern at SF State University Intern Active Program November 2001-present